Homeowner Assistance Portal Launched to Assist Nevada Homeowners Impacted by COVID-19 Pandemic

LAS VEGAS, NV – Home Means Nevada, Inc. (HMN), a state-affiliated nonprofit organization that administers certain functions of the Foreclosure Mediation Program, has launched a new, innovative tool for struggling Nevada homeowners as part of its ongoing COVID-19 response initiative. Utilizing the existing foreclosure mediation portal, HMN has added The Homeowner Connect (THOC), a one-stop resource for homeowners experiencing financial hardship related to the COVID-19 pandemic. THOC can be accessed through the HMN website – http://www.homemnv.org/ – or by utilizing the direct link below.


“We are pleased to have the opportunity to make THOC available for all Nevadans and appreciate the cooperation of the mortgage servicing community as we assist Nevada homeowners in dealing with the events related to the COVID-19 public health emergency and further our efforts to promote home retention in our state,” said HMN President Shannon Chambers.


THOC offers features and access to information for Nevada homeowners on the steps that can occur prior to a default and potential participation in the Foreclosure Mediation Program if the homeowner is eligible.  Homeowners that are currently in a forbearance related to COVID-19, not making payments, unable to make payments, or in other situations can receive information on what their options might be from a HUD certified counselor.


Should mortgage relief and home retention programs become available and implemented at both the state and federal level in the future, the THOC portal will connect homeowners to the programs for which they are eligible.


The Homeowner Connect portal is located at https://thehomeownerconnect.org/nevada and provides the following features and benefits:


  • A free self-service portal to assist and provide information to homeowners and consumers and allow participating mortgage servicers to assist and interact with homeowners and consumers exchange documents through the portal
  • On-demand assistance provided by Housing and Urban Development (HUD)-certified non-profit housing counselors
  • Participating mortgage servicers agree to Standards of Conduct for responsiveness and transparency
  • One-stop shop for homeowners and consumers to access and obtain information on mortgage terminology and potential mortgage assistance programs
  • Proactively addresses potentially unlawful and predatory practices through the security of a state-sponsored portal
  • An end-to-end audit trail of documented interactions and potential loan transfers between homeowners and mortgage servicers